At Niuvisions, we are committed to delivering your order safely and efficiently. If you have any questions regarding your shipment, you can contact us at (305) 498-5382 or email us at info@niuvisions.com. We strive to process and ship all orders as quickly as possible while maintaining high quality and care in every delivery.

Order Processing

Orders placed before 12 PM EST are typically processed on the same business day. Orders placed after 12 PM EST, on weekends, or during public holidays will begin processing on the next business day. Please note that prescription eyewear and customized lens orders may require additional processing time before shipment.

Shipping Timeframes

Once your order has been shipped from Nuevisions, you will receive a confirmation email with tracking details so you can monitor your delivery. Delivery times may vary depending on your location, shipping method, and product availability. While we aim to meet estimated timelines, delays may occur due to weather conditions, courier issues, customs clearance, or high order volumes.

Domestic Shipping

We offer domestic shipping across eligible locations using trusted courier partners to ensure safe and timely delivery. Shipping rates and estimated delivery times are displayed at checkout for your convenience.

International Shipping

Niuvisions also offers international shipping to select countries. Delivery times may vary depending on destination and customs processing. Customers are responsible for any customs duties, taxes, or import fees applied by their local authorities. Please note that Niuvisions is not responsible for delays caused by customs procedures.

Tracking Your Order

Once your order is dispatched, a tracking number will be shared with you via email. You can use this tracking information to follow your shipment in real time. Tracking updates may take up to 24 hours to become active after dispatch.

Delivery Issues

If your package is delayed, lost, damaged, or marked as delivered but not received, we recommend contacting the courier service first for assistance. If further support is needed, you can reach us at Niuvisions via (305) 498-5382 or info@niuvisions.com, and our team will assist you in resolving the issue.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. Niuvisions is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for returned or re-shipped packages due to address errors.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact Nuevisions at (305) 498-5382 or email info@niuvisions.com. You can also visit us at our Website niuvisions.com for more information